Frequently Asked Questions
Everything you need to know about shopping with Big Tex Gear.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Once shipped, standard delivery typically takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Currently, Big Tex Gear ships to all 50 U.S. states and Canada. We are working on expanding our logistics to support more international destinations soon.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
Yes, all products sold by Big Tex Gear come with a standard manufacturer's warranty. If you experience a defect, please reach out to us and we will facilitate the repair or replacement process.